Customer Service Knowledge Recommendation Large Model Construction Driven by Intent Understanding
MA Xiaoliang, GAO Jie, LIU Ying, PEI Qingqi, ZHAO Ruqiang, YANG Bangxing, DENG Congjian
Journal of South China University of Technology(Natural Science Edition) . 2025, (3): 40 -49 .  DOI: 10.12141/j.issn.1000-565X.240191