基于意图理解驱动的客服知识推荐大模型构建
马晓亮, 高洁, 刘英, 裴庆祺, 赵汝强, 杨邦兴, 邓从健
Customer Service Knowledge Recommendation Large Model Construction Driven by Intent Understanding
MA Xiaoliang, GAO Jie, LIU Ying, PEI Qingqi, ZHAO Ruqiang, YANG Bangxing, DENG Congjian
华南理工大学学报(自然科学版)
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2025, (3): 40
-49
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DOI: 10.12141/j.issn.1000-565X.240191